Step-by-Step Guide to Using ChangeChampion™ Tools
Scenario: A healthcare network is introducing a telehealth platform to expand patient access to care, especially in rural areas. Over a year, the initiative will require technology adoption, staff training, and patient education.
1. Align & Design Phase
Kick-off Engagement
- Vision and Deliverables: Define the objectives for the telehealth platform to expand patient access to care, particularly in rural areas. Utilize the Change Readiness Assessment to assess the current preparedness of the healthcare network and staff.
- Engage with Thought Partner to brainstorm potential challenges and opportunities in the project planning phase.
Example Prompt: “Identify the primary goals for the telehealth platform implementation aimed at increasing accessibility and convenience for rural patients. Outline the steps needed to prepare staff and educate patients on the benefits of telehealth services.”
Establish Leader’s Intent
- Use the Power Mapping Tool to identify key influencers and decision-makers within the healthcare network who will support the telehealth platform initiative.
Document/Model the Ecosystem
- Conduct a SWOT analysis using the SWOT Analysis Tool to identify strengths, weaknesses, and opportunities for the telehealth platform.
- Use the results with Thought Partner to create your Case for Change and Action Plan.
Example Prompt: “Develop a strategy leveraging the uploaded SWOT Analysis insights to ensure successful telehealth platform integration, focusing on enhancing patient engagement and care delivery.”
TIP: Engage Change Champions from various departments to facilitate cross-functional communication and ensure a holistic approach to telehealth adoption2. Build & Empower Phase
Communicate to Gain Buy-In
- Communication Strategy: Develop messages to effectively engage healthcare professionals and patients about the new telehealth platform. Use Thought Partner to draft your messaging.
Example Prompt: “Craft communications that emphasize the convenience and accessibility of telehealth services, ensuring staff and patients understand how the platform enhances care delivery.”
- Then use Critique My Content to review your drafts for insights that ensure materials effectively convey the platform’s benefits.
Implement Initial Elements
- Training Sessions: Collaborate with Thought Partner to organize and conduct training sessions using the Virtual Meeting Toolkit to educate staff on the telehealth platform and patient interaction procedures.
Example Prompt: “Design training modules that equip staff with the knowledge and skills to effectively use the telehealth platform, focusing on patient interaction and technical troubleshooting.”
Realign Resources and Processes
- Develop a team charter using the Team Charter template to establish clear roles, responsibilities, and goals for the telehealth platform implementation.
TIP: Encourage staff to share their experiences and solutions during team meetings to foster a collaborative learning environment3. Acknowledge & Sustain Phase
Celebrate and Acknowledge Success
- Recognitions: With Thought Partner input, acknowledge the efforts of healthcare professionals and patients in adopting the telehealth platform through public recognitions and thank-you notes.
Example Prompt: “Create a recognition program that highlights the commitment of staff and patients in the successful rollout of the telehealth platform, reinforcing the value of their participation.”
Communicate Realized Value
- Use Thought Partner to create a survey aimed at gathering insights on the effectiveness of the telehealth platform and training sessions.
Example Prompt: “Develop a survey to assess the user experience and effectiveness of the telehealth platform, identifying areas for enhancement and future growth.”
- Deploy the Survey Analyzer to process the survey results and gain actionable insights on the platform’s impact and alignment.
Incorporate Lessons Learned
- Start-Stop-Continue: Conduct the Start-Stop-Continue exercise with the implementation team to gather insights and recommendations, ensuring continuous improvement in telehealth services.
Design and Launch Next Initiatives
- Risk Management: Develop a risk management plan with Thought Partner collaboration to address potential challenges and ensure the telehealth platform remains effective and accessible.
Example Prompt: “Create a proactive risk management strategy to mitigate potential challenges with the telehealth platform, focusing on maintaining accessibility and service quality.”
TIP: Regularly update patients and staff on the platform's benefits and enhancements to keep them engaged and informed